00512 a2200205 4500 9781855733817 658.812 MAT 31545 55762 Mather, Hal How to profitably delight your customers Oxford Butterworth 2001 2001 x, 185p. 23cm. Manufacturing Customer Services Consumer Satisfaction Customer Market Industry Industry SR 58048 58048 0 0 0 0 SRC MAIN MAIN REF 2015-11-20 0 658.812MAT 37000 2017-08-28 00:00:00 0.00 2016-10-31 SR