Roberts - Phelps, Graham <br/><br/>
Customer relationship management  how to turn a good business into a great one 

 - New Delhi  Viva Books  2003 
 - viii, 230p.  21cm. 
<br/><br/><label>ISBN: </label>8176493600 9788176493604 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer care<br/>Customer relationship<br/>Management<br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>658.812  / ROB