00570    a2200193   4500020001800000082001600018100001900034245003600053260003900089300002200128650002100150650002400171650003700195650002800232650002800260650004100288650002600329700002100355  a9780201604801  a658.84bKAL  aKalakota, Ravi  aE-businessbroadmap for success  aBostonbAddison Wesleyc1999g1999  axix, 378p.c23cm.  aService Delivery  aElectronic commerce  aCustomer relationship management  aE-Business architecture  aSupply chain management  aE-Business designaE-Business design  aCapability Evaluation  aRobinson, Marcia