TY  - GEN
AU  - Kalakota, Ravi
AU  - Robinson, Marcia
TI  - E-business: roadmap for success
SN  - 9780201604801
U1  - 658.84 
PY  - 1999///
CY  - Boston
PB  - Addison Wesley
KW  - Service Delivery
KW  - Electronic commerce
KW  - Customer relationship management
KW  - E-Business architecture
KW  - Supply chain management
KW  - E-Business design
KW  - Capability Evaluation
ER  -