00458    a2200169   4500090001000000100002500010245005500035260000900090650002100099650001600120650001900136650003100155650003200186650003100218700002200249999001700271  c31867  aTownsend, Patrick L.  aHow to organizations learnbInvestigate, Identify,  c2004  aQuality movement  aInvestigate  aLearning cycle  aIndispensable participants  aSpreading leadership skills  aBenchmarkingaBenchmarking  aGebhardt, Joan E.  c58370d58370