TY - GEN AU - Townsend, Patrick L. AU - Gebhardt, Joan E. TI - How to organizations learn: Investigate, Identify, institutionalize SN - 9788176496636 U1 - 302.35 PY - 2004/// CY - New Delhi PB - Viva Books KW - Learning cycle KW - Benchmarking KW - Quality movement KW - Investigate KW - Spreading leadership skills KW - Indispensable participants ER -