Langevin, Roger G. <br/><br/>
Customer focus  a strategy for success 

 - New Delhi  Viva Books  2004 
 - x, 95p.  22cm. 
<br/><br/><label>ISBN: </label>9788176496575 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality improvement<br/>Quality management<br/>Quality systems<br/>Market research<br/>Process management
<br/><br/><label>Dewey Class. No.: </label>658.8  / LAN