00424    a2200157   4500020001800000082001500018100002300033245004300056260003800099300001900137650002400156650002300180650002000203650002000223650002300243  a9788176496575  a658.8bLAN  aLangevin, Roger G.  aCustomer focusba strategy for success  aNew DelhibViva Booksc2004g2004  ax, 95p.c22cm.  aQuality improvement  aQuality management  aQuality systems  aMarket research  aProcess management