00500 a2200193 4500 9788176496575 658.8 LAN 31877 56465 Langevin, Roger G. Customer focus a strategy for success New Delhi Viva Books 2004 2004 x, 95p. 22cm. Quality improvement Quality management Quality systems Market research Process management L 58380 58380 0 0 0 0 LEN MAIN MAIN LEN 2016-03-08 1 658.8LAN 36750 2025-01-23 00:00:00 2025-01-23 0.00 2016-10-31 L