TY  - GEN
AU  - Langevin, Roger G.
TI  - Customer focus: a strategy for success
SN  - 9788176496575
U1  - 658.8 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - Quality improvement
KW  - Quality management
KW  - Quality systems
KW  - Market research
KW  - Process management
ER  -