Balachandran, S. <br/><br/>
Customer-driven services management 

 - 2nd. 
 - New Delhi  Response Books  2004 
 - xiii, 304p.  22cm. 
<br/><br/><label>ISBN: </label>8178293897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Managing information<br/>Services industries<br/>Distinguishing characteristics<br/>Making of services<br/>General insurance
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAL