00466    a2200169   4500020001500000082001700015100002100032245004000053250000900093260004200102300002300144650002500167650002400192650003500216650002300251650002200274  a8178293897  a658.812bBAL  aBalachandran, S.  aCustomer-driven services management  a2nd.  aNew DelhibResponse Booksc2004g2004  axiii, 304p.c22cm.  aManaging information  aServices industries  aDistinguishing characteristics  aMaking of services  aGeneral insurance