Chapman, Jacqueline  <br/><br/>
Help desk management in a week 

 - London  Hodder & Stoughton  2003 
 - 96p.  20cm. 
<br/><br/><label>ISBN: </label>9780340849743 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Measurement<br/>Customer services<br/>Recruiting<br/>Training<br/>Customers<br/>Communication<br/>Communication
<br/><br/><label>Dewey Class. No.: </label>658.812  / CHA