TY  - GEN
AU  - Chapman, Jacqueline 
TI  - Help desk management in a week
SN  - 9780340849743
U1  - 658.812 
PY  - 2003///
CY  - London
PB  - Hodder & Stoughton
KW  - Measurement
KW  - Customer services
KW  - Recruiting
KW  - Training
KW  - Customers
KW  - Communication
ER  -