00559    a2200205   4500020001800000082001800018100002000036245003300056250000900089260003800098300002200136650003200158650001800190650003300208650002800241650001600269650003700285650002000322650001100342  a9788175541733  a658.4012bFIS  aFisher, John G.  aHow to beat your competitors  a2nd.  aNew DelhibKogan Pagec2002g2002  aviii,112p.c22cm.  aImplementing process change  aBench marking  aOrganizational effectiveness  aOrganizational Learning  aPartnership  aNon competitorsaNon competitors  aPerformance gap  aKaizen