TY  - GEN
AU  - Doane, Darryl S.
AU  - Sloat, Rose D.
TI  - 50 activities for achieving excellent customer service
SN  - 9788180520723
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Ane books
KW  - Team task
KW  - Service industries
KW  - Executives
KW  - Customer services
ER  -