Oakland, John S. <br/><br/>
Total quality management and operational excellence  text with cases 

 - 4th. 
 - London  Routledge  2014 
 - xxiv, 530p.  25cm. 
<br/><br/><label>ISBN: </label>9780415635493 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Change management<br/>Performance<br/>Self assessment<br/>Human resource management<br/>Communication
<br/><br/><label>Dewey Class. No.: </label>658.4013  / OAK