00544 a2200217 4500 9780340857663 658.812 LAN 32188 56896 Langford-wood, Naomi CRM in a week London Hodder & Stoughton 2002 2002 86p. 20cm. Customer relationship management Customer Channels Call centers Help desk Company culture Company culture Salter, Brian L 58691 58691 0 0 0 0 LEN MAIN MAIN LEN 2016-09-20 0 658.812LAN 36747 2017-08-30 00:00:00 0.00 2016-10-31 L