Friedman, Nancy <br/><br/>
Customer service nightmares  100 tales od the worst experiences possible, and hoe they could have been fixed  

 - New Delhi  Viva Books  2004 
 - xi, 149p.  23cm. 
<br/><br/><label>ISBN: </label>9788176496124 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales Management<br/>Customer relation<br/>Management of marketing
<br/><br/><label>Dewey Class. No.: </label>658.812  / FRI