00509 a2200169 4500 9788176496124 658.812 FRI 32195 56911 Friedman, Nancy Customer service nightmares 100 tales od the worst experiences possible, and hoe they could have been fixed New Delhi Viva Books 2004 2004 xi, 149p. 23cm. Sales Management Customer relation Management of marketing L 58698 58698 0 0 0 0 LEN MAIN MAIN LEN 2016-09-21 0 658.812FRI 36759 2017-08-30 00:00:00 0.00 2016-10-31 L