TY  - GEN
AU  - Friedman, Nancy
TI  - Customer service nightmares: 100 tales od the worst experiences possible, and hoe they could have been fixed 
SN  - 9788176496124
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - Sales Management
KW  - Customer relation
KW  - Management of marketing
ER  -