Hill, Nigel <br/><br/>
Handbook for measuring customer satisfaction and loyalty 

 - New Delhi  Infinity books  2003 
 - xiv, 290p.  21cm. 
<br/><br/><label>ISBN: </label>9788179290514 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer behavior<br/>Customer satisfaction<br/>Customer relation
<br/><br/><label>Dewey Class. No.: </label>658.512  / HIL