TY  - GEN
AU  - Hill, Nigel
AU  - Alexander, Jim
TI  - Handbook for measuring customer satisfaction and loyalty
SN  - 9788179290514
U1  - 658.512 
PY  - 2003///
CY  - New Delhi
PB  - Infinity books
KW  - Customer behavior
KW  - Customer satisfaction
KW  - Customer relation
ER  -