00658nam a22002177a 4500 58805 58805 WUSLLib 161118b xxu||||| |||| 00| 0 eng d 9812530541 English 658.812 ZIK Zikmund, William G. 384 Customer relationship management integrating marketing strategy and information technology Singapore John Wiley 2004 xix, 179p. 24cm. Information technology 385 Customer satisfaction 386 Customer Loyalty 387 Mcleod, Raymond 388 Gilbert, Faye W. 389 ddc L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2016-11-18 0 658.812 ZIK 36753 2017-08-30 00:00:00 2016-11-18 L