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  <titleInfo>
    <title>Business communication and customer relations</title>
  </titleInfo>
  <name type="personal">
    <namePart>Madhukar, R.H.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New Delhi</placeTerm>
    </place>
    <publisher>Vikas</publisher>
    <dateIssued>2001</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">Eng</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">lis</languageTerm>
  </language>
  <language>
    <languageTerm authority="iso639-2b" type="code">h</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>247p. 24p.</extent>
  </physicalDescription>
  <subject>
    <topic>Non verbal communivation</topic>
  </subject>
  <subject>
    <topic>Intractive communication</topic>
  </subject>
  <subject>
    <topic>Business letter</topic>
  </subject>
  <subject>
    <topic>Customer Service</topic>
  </subject>
  <subject>
    <topic>Customer relation</topic>
  </subject>
  <classification authority="ddc">658.45 MAD</classification>
  <identifier type="isbn">8125910433</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">161229</recordCreationDate>
  </recordInfo>
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