TY  - BOOK
AU  - Oakland, John
TI  - TQM: a practical guide for managers
SN  - 9780750623247
U1  - 658.4013 
PY  - 1997///
CY  - London
PB  - Routledge
KW  - Total quality management
KW  - Quality control
KW  - Production management
KW  - Quality assurance
ER  -