Managing and mortivation contact center employees  tools and techniques for inspiring outstanding performance from your frontline staff 

 - New Delhi  Tata Mcgraw-Hill  2003 
 - xvii, 296p.  23cm. 
<br/><br/><label>ISBN: </label>9780070587298 0070587299 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations <br/>Sales management<br/>Employee Motivation<br/>Leadership skills<br/>Employee training
<br/><br/><label>Dewey Class. No.: </label>658.812  / MAN