TY  - BOOK
TI  - Managing and mortivation contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff
SN  - 9780070587298
U1  - 658.812 
PY  - 2003///
CY  - New Delhi
PB  - Tata Mcgraw-Hill
KW  - Customer relations
KW  - Sales management
KW  - Employee Motivation
KW  - Leadership skills
KW  - Employee training
ER  -