TY  - BOOK
AU  - Humby, Clive
TI  - Scoring points
SN  - 9780749442149
U1  - 658.812 
PY  - 2003///
CY  - London
PB  - Kogan page
KW  - Customer relation
KW  - Sales management
KW  - Marketing
KW  - Tesco
KW  - Customer
ER  -