Daffy, Chris <br/><br/>
Once a customer always a customer 

 - New Delhi  Harpercollins  1996 
 - xi, 246p.  22cm. 
<br/><br/><label>ISBN: </label>9781860760341 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relation<br/>Customer care<br/>Managing customer perception<br/>Customer feedback
<br/><br/><label>Dewey Class. No.: </label>658.812  / DAF