TY  - BOOK
AU  - Daffy, Chris
TI  - Once a customer always a customer
SN  - 9781860760341
U1  - 658.812 
PY  - 1996///
CY  - New Delhi
PB  - Harpercollins
KW  - Customer relation
KW  - Customer care
KW  - Managing customer perception
KW  - Customer feedback
ER  -