heizer, Jay H. <br/><br/>
Total quality management 

 - Australia  Thomson  1998 
 - xiii, 238p.  24cm. 
<br/><br/><label>ISBN: </label>9789812435057 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Product control<br/>Production<br/>Manufacture<br/>Service industry<br/>Hospital<br/>Medical centre<br/>Customer 
<br/><br/><label>Dewey Class. No.: </label>658.562  / HEI