TY  - BOOK
AU  - heizer, Jay H.
AU  - Nathan, Jay
TI  - Total quality management
SN  - 9789812435057
U1  - 658.562 
PY  - 1998///
CY  - Australia
PB  - Thomson
KW  - Quality control
KW  - Product control
KW  - Production
KW  - Manufacture
KW  - Service industry
KW  - Hospital
KW  - Medical centre
KW  - Customer
ER  -