TY  - BOOK
AU  - Chapman, Jacqueline
TI  - Successful help desk management
SN  - 0340781742
U1  - 658.812 
PY  - 2000///
CY  - London
PB  - Hodder & Stoughton
KW  - Customer relation
KW  - Sales management
KW  - Marketing
KW  - Customer
ER  -