@book{59631,
	author = {Crom, J. Oliver. and Dale Carnegie & Associates.},
	title = {The sales advantage :},
	publisher = {Free Press,},
	year = {c2003.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/simon052/2002075237.html}
}