Thompson, Harvey <br/><br/>
Who stole my customer  winning strategies for creatingand sustaining customer loyalty 

 - New Delhi  Pearson education  2004 
 - xiv, 210p.  22 cm. 
<br/><br/><label>ISBN: </label>9788129708045 8129708048 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer satisfaction<br/>Market research<br/>Company culture<br/>Consumer attitudes
<br/><br/><label>Dewey Class. No.: </label>658.8343  / THO