TY  - BOOK
AU  - Thompson, Harvey
TI  - Who stole my customer: winning strategies for creatingand sustaining customer loyalty
SN  - 9788129708045
U1  - 658.8343 
PY  - 2004///
CY  - New Delhi
PB  - Pearson education
KW  - Customer relations
KW  - Customer satisfaction
KW  - Market research
KW  - Company culture
KW  - Consumer attitudes
ER  -