Goodman, Gary S. <br/><br/>
Please don't shoot the messenger! :  how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) / 
Gary S. Goodman. 
 - Lincolnwood, Ill. :  Contemporary Books,  c2000. 
 - 183 p. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0809225204 9780809225200 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Negotiation in business.<br/>Executive management<br/>Conflict management<br/>Client communicaion
<br/><br/><label>Dewey Class. No.: </label>658.4052  / GOO