TY  - BOOK
AU  - Goodman,Gary S.
TI  - Please don't shoot the messenger!: how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) 
SN  - 0809225204
U1  - 658.4052 21
PY  - 2000///
CY  - Lincolnwood, Ill.
PB  - Contemporary Books
KW  - Negotiation in business
KW  - Executive management
KW  - Conflict management
KW  - Client communicaion
N1  - Includes index
ER  -