Blanchard, Ken <br/><br/>
ustomer mania  it's never too late to build a customer-focused company 

 - New Delhi  HarperCollins  2004 
 - x, 194p.  20cm. 
<br/><br/><label>ISBN: </label>8172236247 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer <br/>Marketing management<br/>Customer relation
<br/><br/><label>Dewey Class. No.: </label>658.812  / BLA