TY  - BOOK
AU  - Yardley, Gary
AU  - Kelly, Jan
TI  - 7 days to top notch customer service
SN  - 9812046534
U1  - 658.3128 
PY  - 1996///
CY  - Singapore
PB  - Times Book International
KW  - Customer relations
KW  - Customer service
KW  - Orientated management
KW  - Law of exchange
ER  -