@book{60210,
	author = {Forsyth, Patrick.},
	title = {Marketing & selling professional services :},
	publisher = {Kogan Page,},
	year = {2003.},
	address = {London ;},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip047/2003017300.html}
}