01530cam a22003614a 4500 60293 60293 12825699 WUSLLib 20171017153601.0 020620s2003 nyua b 001 0 eng 2002026490 9780070598379 0070598371 DLC DLC DLC pcc HF5415.13 .D378 2003 658.8 21 DEB DeBonis, J. Nicholas. 7806 Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. New Delhi Tata McGraw-Hill 2002. xix, 245 p. : ill. ; 25 cm. " American marketing association." Includes bibliographical references (p. 231-233) and index. Consumer satisfaction. 5713 Customer services Management. 7807 Marketing Management. 4889 Balinski, Eric W. 7808 Allen, Phil, 1953- 7809 Contributor biographical information http://www.loc.gov/catdir/bios/mh041/2002026490.html Publisher description http://www.loc.gov/catdir/description/mh031/2002026490.html 7 cbc orignew 1 ocip 20 y-gencatlg ddc L 0 0 ddc 0 0 LEN MKDL MKDL LEN 2017-09-21 1 658.8 DEB 69363 2022-10-11 00:00:00 2022-09-28 2017-09-21 L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2017-10-17 0 658.8DEB 37960 2017-10-17 00:00:00 2017-10-17 L