@book{60297,
	author = {Kliem, Ralph L.},
	title = {Effective communications for project management /},
	publisher = {Auerbach Publications,},
	year = {c2008.},
	address = {Boca Raton :},
	url = {http://www.loc.gov/catdir/toc/ecip0715/2007015619.html}
}