00811cam a22002414a 4500003000800000008004100008020004700049020004200096020002500138041001200163082002000175100002600195245010600221250001200327260005800339300002800397650003500425650002600460650002100486650002100507700002100528700002000549WUSLLib110224s2011    caua     b    001 0 eng    a9781591583653 (hardcover : acidfree paper)  a9781591583745 (pbk. : acidfree paper)  a9781598848175 (ebk.)  aEnglish00a025.52222bREF  aBopp, Richard E.eed.00aReference and information services :ban introduction /cRichard E. Bopp and Linda C. Smith, editors.  a4th ed.  aSanta Barbara, Calif. :bLibraries Unlimited,cc2011.  axxiii, 743 p. :c26 cm. 0aReference services (Libraries) 0aInformation services. 0aReference source 0aReference states1 aBopp, Richard E.1 aSmith, Linda C.