TY  - BOOK
AU  - MacDonald,  John
AU  - Tanner, Steve
TI  - Understanding benchmarking in a week
SN  - 9780340711972
U1  - 658.4013 
PY  - 1996///
CY  - London
PB  - Hodder & Stoughton
KW  - Quality management
KW  - Executive management
KW  - Leadership
KW  - Road map
ER  -