00594nam a22002177a 4500 60465 60465 WUSLLib 171016b xxu||||| |||| 00| 0 eng d 9780070582590 0070586659 English 658.812 RIC Richard, Darlene D. 8500 The customer response management handbook New Delhi Tata Mcgraw-Hill 2004 xiv, 546p. 24cm. Office management 6793 Customer relation 8501 Customer service 8502 Culture 8503 ddc L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2017-10-16 0 658.812RIC 37791 2017-10-16 00:00:00 2017-10-16 L