TY  - BOOK
AU  - Richard, Darlene D.
TI  - The customer response management handbook
SN  - 9780070582590
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Tata Mcgraw-Hill
KW  - Office management
KW  - Customer relation
KW  - Customer service
KW  - Culture
ER  -