Blanchard, Ken <br/><br/>
The one minute apology  a powerful way to make things better 

 - New Delhi  Harpercollins  2003 
 - xi, 114p.  20cm. 
<br/><br/><label>ISBN: </label>9781722351618 817223516X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Communication<br/>Personal management
<br/><br/><label>Dewey Class. No.: </label>158.2  / BLA