00601nam a22002177a 4500 60466 60466 WUSLLib 171016b xxu||||| |||| 00| 0 eng d 9781722351618 817223516X English 158.2 BLA Blanchard, Ken 6658 The one minute apology a powerful way to make things better New Delhi Harpercollins 2003 xi, 114p. 20cm. Leadership 8504 Communication 8505 Personal management 43 Mcbride, Margret 8506 ddc L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2017-10-16 0 158.2BLA 37867 2017-10-16 00:00:00 2017-10-16 L